How to cancel your AT&T account (Complete Guide)

If you are an AT&T customer and you want to cancel your account, here are the steps you need to follow:

For Wireless Service

  • Call AT&T customer service at 800.331.0500.
  • Choose your language and say “cancel service” when prompted.
  • Say your account or phone number and follow the prompts.
  • If you are still under contract with AT&T, you’ll need to pay an early termination fee. If you’re paying in installments, the unpaid balance will be due immediately in full.

For Illinois and New York wireless accounts only: If you ordered service online, you may be eligible to cancel that wireless service online at att.com/myatt. If you don’t already have one, you’ll have to sign-up for an AT&T account to submit an online cancel request.

For Internet, TV, or Home Phone Service

  • Call AT&T customer service at 800.288.2020.
  • Only the account owner can cancel internet, home phone, or U-verse TV service.
  • If you have an AT&T email account, you have to wait 30 to 60 days after canceling the service to delete it
  • If you cancel your AT&T Internet service for any reason within 14 days of activation, you won’t have to pay an Early Termination Fee (ETF). You’re responsible for all fees and charges incurred through cancellation and must return any leased equipment. If you cancel after 14 days and are subject to a term commitment, you must pay service fees and other charges incurred, including an ETF.

For AT&T PREPAID Service

  • If you don’t pay (refill) your AT&T PREPAID balance, your service will be automatically canceled 60 days after the balance expiration date

For Business Mobile Phone Service

  • Call AT&T customer service at 800.331.0500.
  • Choose your language and say “cancel service” when prompted.
  • Say your account or phone number and follow the prompts

In conclusion, canceling your AT&T account is a straightforward process. You can call customer service or cancel online if you are eligible.

However, if you are still under contract, you may have to pay an early termination fee or the unpaid balance of your installment agreement. Make sure you have your account number or phone number handy when you call customer service.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top